Monitoring and Management
Our Monitoring and Management service provides a proactive support, maintenance and management solution which offers unlimited assistance for your applications, hardware, infrastructure and servers.
Remote Assist provides a reliable remote support service in convenient pre-paid blocks of “tickets” which are valid for 12 months. When an issue arises, you can call us for support safe in the knowledge that you’ll be back up and running as soon as possible.
Our SMC provides proactive, flexible and comprehensive services backed up by enterprise level toolsets, highly skilled support staff and mature processes that conform to ITIL methodology as well as ISO27001 standards.
Our Managed Backup service provides an elegant and scalable solution that grows as your business grows. We bring together software and hardware solutions into one cohesive approach to deliver full operational resilience.
We deliver proactive and reactive support services for Microsoft products, and close over 96% of calls internally. For customers who have either a skills gap around certain technologies or want to relieve the burden of supporting a specific application i.e. Exchange, this is the perfect solution.