Having support for your Microsoft products when you need it if things go wrong can be invaluable. There are times when your SharePoint won’t play ball, or your Teams doesn’t work as it should just before an important meeting. In these situations where getting up and running again quickly is crucial to your business, bluesource can help.

We deliver proactive and reactive support services for Microsoft products, and close over 96% of calls internally (leveraging our own certified engineers and consultants). However, should the need arise, we can escalate calls to Microsoft to resolve your product technical issues quickly and easily.

We also offer a proactive 24/7 Remote Monitoring and Management service for specific Microsoft products. For customers who have either a skills gap around certain technologies or want to relieve the burden of supporting a specific application i.e. exchange, this is the perfect solution.

For organisations that are looking to continue supporting their own environment but wish to call upon the experts if an issue arises which lies outside of their comfort zone, bluesource offers a flexible ticket-based reactive third line telephone support service, designed to provide a low-cost safety net.

We also offer our own variation of “Premier Support” which includes reactive incidents and consultancy such as health checks, workshops and optimisations of Office 365 or Azure tenants.

Simply let us know what SLA your business requires, and we can deliver the most appropriate service for your needs.

Support Products List

M365

Skype for Business Online

SharePoint Online

Teams – Telephony & Comms

Exchange Online

O365 Administration

Microsoft Office Suite

Intune / MDM

EM + S & ATP Suite

On Prem

Windows Server OS

Active Directory

Exchange

Skype for Business

SharePoint

SQL (no DBA)

SCCM

Cloud Hosting

Azure Active Directory

Azure IaaS

 

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