Reactive Support

One contact number, one complete support package.

Remote support services you can rely on.

Standard Reactive Support Service

You’ll have access to the right experts when you need them through our Service Management Centre (SMC) across the range of products you specify from on-premises applications and operating systems to cloud services such as Office 365 and Azure. 

We’ll help you to identify where you can leverage your existing contracts to drive efficiencies and minimise costs.

Enhanced Reactive Support Service

Building on our standard support service we provide escalation directly to vendors, such as Microsoft, through our enhanced reactive support service.

Benefits

  • check_circleAccess to bluesource’s internal support team SMC (Service Management Centre)
  • check_circleSupporting a wide range of products from tier 1 vendors
  • check_circleAccess to true third line skills and consultant support when needed
  • check_circleCompetitively priced without compromising on service
  • check_circleA complete round-the-clock service 24x7x365

How it works.

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    Requirements Scoping

We’ll discuss your requirements based on the type and level of support you require including which products and services you’d like to be included.

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    Package Agreement

Your package will be designed with your specific requirements in mind to ensure you have the right level of support when you need it, without paying for services you don’t.

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    Activation

You’ll be provided with all the details you need to begin your support services.

Flexible levels of service to match your support needs.

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3rd line support

Pre-agreed number of hours, valid for one year

Ideal for larger IT teams that are looking for 3rd line support for a specific product set

recommend

Mixed level support

A fair usage policy of a pre-agreed number of hours per calendar month

Calls are triaged by your nominated representatives and then logged with the SMC

Ideal for smaller IT team that need assistance with a large volume of mixed-level support calls (2nd & 3rd)

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Consultancy days

Expert support when you need it

Each engagement begins with a scoping meeting to understand your requirements

Can be purchased as part of your Reactive Support package

check_circleIdeal for delivering ad hoc engagements following support incidents

Book a discovery call

Access expert support through our Service Management Centre (SMC)

bluesource’ SMC provides named callers (IT admin and super users) the ability to log ‘back office’ support calls. We’ll manage your calls and any necessary escalations to the appropriate vendors and partners for a swift resolution.


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