Standard Reactive Support Service
You’ll have access to the right experts when you need them through our Service Management Centre (SMC) across the range of products you specify from on-premises applications and operating systems to cloud services such as Office 365 and Azure.
We’ll help you to identify where you can leverage your existing contracts to drive efficiencies and minimise costs.
Enhanced Reactive Support Service
Building on our standard support service we provide escalation directly to vendors, such as Microsoft, through our enhanced reactive support service.
We’ll discuss your requirements based on the type and level of support you require including which products and services you’d like to be included.
Your package will be designed with your specific requirements in mind to ensure you have the right level of support when you need it, without paying for services you don’t.
You’ll be provided with all the details you need to begin your support services.
bluesource’ SMC provides named callers (IT admin and super users) the ability to log ‘back office’ support calls. We’ll manage your calls and any necessary escalations to the appropriate vendors and partners for a swift resolution.