Enterprises seek escape from escalating vendor support costs

The costs of migrating to the cloud and managing a hybrid environment are escalating due to increasing support fees and costly technical resources, but enterprises don't have to accept the prices imposed by vendors.

Enterprises have widely embraced the move to the cloud over the past decade to reduce IT costs, accelerate service delivery life cycles and make them more agile amid changing market conditions. While this has been largely successful, the ongoing goal for greater cost optimisation has hit a stumbling block in more recent years as organisations have grown increasingly concerned about increases in support costs charged by software vendors.

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