bluesource’s Support solution reduces Microsoft support costs by 40% for a global manufacturer
With a significantly higher renewal price and reducing SLA performance a global household name manufacturing company had been looking for alternative ways to access support for their Microsoft technologies and services.
In order to help bluesource proposed an alternative to the existing vendor based on a reactive fair usage per calendar month support service covering the Microsoft stack. Additionally the service included roadmap consultancy and ticket escalation into Microsoft. This enabled the manufacturer to gain access to the vendors’ expertise for deep code or platform issues.
Furthermore, the solution includes a technical response for P1 issues within one hour, which was better than the manufacturer had been was receiving from the previous vendor.
The transition and onboarding to the bluesource offering was less then two weeks allowing full support in that time.
The manufacturer has reduced their costs by over 40% compared to their previous agreement. In addition, the manufacturer now has 100% SLA response success with bluesource based on more aggressive response times.
An IT Support representative from the customer quoted “bluesource’s service has enabled considerable savings. It has provided faster response times than the other offerings we evaluated and has enabled us to have access to Microsoft’s expertise if required. We have since recommended bluesource’s services to other organisatons.’’