Our proven record of accomplishment in the supply of both Onsite and Remote Service Desk support means that we are confident that we can exceed your expectations and deliver high levels of satisfaction.
bluesource has over 16 years’ experience in delivering proactive support Services from our Service Management Centre (SMC), based in split UK regions (London and Reading), as well as in Dallas and Sydney.
Our SMC provides proactive, flexible and comprehensive services backed up by enterprise level toolsets, highly skilled support staff and mature processes that conform to ITIL methodology as well as ISO27001 standards. Our fully certified on-site staff provide 24×7 technical support across a range of key technologies including Microsoft, Citrix, Veritas Suite, Mimecast and Cloud services.
As part of our Service Desk offering you can expect:
- A dedicated Account Management Team
- Technical 1st Line skill sets
- Clear escalation procedures and SLAs
- ‘Key Performance Indicators’ across the IT environment
- Managed Change Process
- Incident, Major Incident and Problem Management
- A dedicated Service Delivery Manager
- A ITIL based In-house developed service desk tool (ConnectWise Manage)
- Structured migration methodology for a seamless transition
- Regular satisfaction surveys highlighting areas for improvement
- A true 24x7x365 offering delivered from our SMC
- Industry Leading Cloud Management Toolsets