CJC is a rapidly expanding business, with 4 offices, located in London, Hong Kong, New York and Singapore. The company is moving from a regional to international business model and is driving global customer service to an optimum level. However, the company’s business operations have been complicated, a as not all customer information was easily available across each office, impacting customer service levels Key CJC priorities involved improving access to global customer information and communication systems, to assist their 24/7 technical services customer support – as well as stabilizing and improving its core business systems.
CJC required a new platform to enable better collaboration, communication and more structured information management, across all offices, provide future scalability and reduce on-premises hardware.
After completing a cloud readiness assessment and listening to user feedback, bluesource advised that a cloud based-solution was most appropriate and recommended Microsoft Office 365. As well as being highly cost-effective, this cloud approach flexes with CJC’s growth, removes the worry of management, upgrades and support – delivering a robust and secure technology solution. The Office 365 solution consisted of; Exchange, SharePoint and Yammer – all configured to meet CJC’s requirements. CJC’s Active Directory remained on premises and is managed by bluesource.
A key success factor of this project was bluesource’s use of “agile” consulting to swiftly implement the solution, employing an iterative process that flexed with user feedback. bluesource also delivered training, assistance with user adoption, ongoing system management and support.
Director of Operations.
The results of moving to Office 365 have been felt right across the group from Customer Service, IT Teams and the CFO’s office.
The Office 365 platform supported CJC’s growth objective by delivering scalability, improved communications and accessibility across all four global offices. CJC also noted Improved customer service by providing swifter access to all relevant information helping resolve issues around the globe, resulting in an improved net promoter score .
A notable change in support costs was also noted as a result of the roll out. By moving to Office 365 CJC have chosen an ‘evergreen’ solution, bluesource proactively manage and monitor this environment to ensure it’s running at it’s peak at all times, mitigating risk of down time.
Finally, the end user experience has been transformed, employees have found discovering and sharing information across the business, easier, faster and more efficient.The transition for the users has been rapid and painless aided by bluesource’s user adoption programme and the familiarity of the Microsoft Office suite offering employees the information and productivity apps they need anywhere, anytime, on any device.
“We are delighted with Office 365. It’s so cost effective and adaptable – helping our global teams to easily manage information, simplify process and effectively collaborate. We also have better control of our IT environment, which is a bonus”
Peter Williams, Director of Operations