Propelling sales with Microsoft Office 365

the challenge

Bravissimo wanted to upgrade its messaging solution that consisted of a single Exchange 2003 server, supporting over 180 staff mailboxes and also required a move from a capex to an opex purchasing model – whilst benefiting from the robust security and enterprise class SLAs offered by Office 365.

Bravissimo were also highly aware of the competition they face in the retail industry for good staff – an industry where staff attrition is notably high – finding a tool to engage their employees – particularly those on the front line serving customers – would prove to be paramount.

the solution

bluesource presented a solution that incorporated a best practice design to allow the company themselves to carry-out the transition of the current messaging solution on premises, to Exchange Online. We recommended a “cut-over” migration to Office 365, which ensured a simple migration – minimising any requirement for system co-existence and user disruption.

We facilitated a strategy and discovery workshop for the company  which fed into the deployment process to ensure that the solution was optimised for smooth delivery of the service – we also worked with the team on their compliance and device strategy, which would prove to be a key pillar in their digital transformation journey – by the end of the transition the Bravissimo team are a try secure, mobile workforce.

Our team in head office and those in store are more agile than ever, we're able to keep pace and change direction at the drop of a hat - this means we can give our customers more of what they want

Ian Murphy

IT Manager

the results

With bluesource’s help and planning, the transition of the current messaging solution to Exchange Online was swift and smooth – with minimal impact on staff operations.

The company  now possess a lower cost, scalable, secure, messaging platform that supports its data growth – delivering, better management of corporate information. The Office 365 solution also delivers consistent, operational continuity, 24/7 support and greater user productivity for all staff.

“Office 365 has unlocked our workforce, connecting our in-store teams with our head office, they now have a direct line connecting them with the latest news and offers from HQ and injecting some much needed mobility into the way they work, on devices”

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