In today’s fast-paced, global financial markets, the need to have a robust and supported IT infrastructure is essential. Argo Group wanted to continue achieving optimum levels of performance, compliance and storage efficiencies for its growing information infrastructure, based in the US, Bermuda and UK. The company also wanted to ensure the continuity of this information environment – consisting of Microsoft Exchange, Enterprise Vault, and Blackberry Enterprise Sever covering its messaging.
This exercise resulted in the decision to outsource the management of its information archiving and messaging environment to a specialist, to reduce potential risks and costs – whilst improving operational efficiencies. The decision to outsource, would also allow the company to redeploy its global IT administration resources onto more critical and stimulating projects. Argo wanted to employ a best practice approach to running their IT information systems and felt that outsourcing the management of this environment to experts would be the best option. This move would deliver a reduction in costs and would provide Argo with access to a high level of ongoing system management expertise.
Argo Group turned to bluesource to deliver a fully managed service for its internationally-based Enterprise Vault archiving, Microsoft Exchange and Blackberry messaging environments. bluesource was the natural choice for delivering the managed service, with its relevant, industry track record and impressive credentials – as a leading Symantec Platinum and Technical Support Partner and Microsoft Gold Partner.
The managed service is delivered remotely from bluesource’s Service Management Centre in London and provides 24/7 management and analysis of the health of Argo Group’s infrastructure and proactive resolution of incidents, to reduce systems’ risks. bluesource’s remote operations centre keeps constant watch over Argo Group’s information infrastructure, preempting problems, and guaranteeing absolute minimum downtime.
Argo Group is benefiting from a server infrastructure that is reliable, protected and fully managed by bluesource with its best-practice industry standards. Users are seeing a significant reduction in information risk and increased operational efficiency. This is because bluesource possess a highly qualified and experienced team who focus on their core, system management competencies and deliver essential system reporting and analysis.
Shaw said, “bluesource’s managed service means that we are optimising the running of our systems, whilst significantly reducing both the resources and risks of managing our systems in-house. We can also assure our clients that their data and our technology is safe, which gives us a great competitive advantage.”
bluesource provide an insight into the overall status of critical technologies, with reporting that highlights performance, data growth and forecast usage. This intelligence enables the in-house IT team to respond and plan accordingly. The outsourcing of Argo Group’s IT administration activities has also resulted in the liberation of its in-house resources and their redeployment on to more valuable technology projects. This has led to even happier, motivated and stimulated IT teams.
Harry Shaw, IT Infrastructure manager