Anglia Ruskin University

Transforming the student experience with an "always on" service

the challenge

For this rapidly developing university, ensuring the continuity and reliability of its IT services, used by UK and internationally-based students, was proving a challenge. To keep the systems running smoothly, Anglia Ruskin’s operations team were picking up responsibility for managing the messaging and web services, 24 hours a day.

The university needed around-the-clock systems availability, which is especially important for providing access to students from different timezones, such as Malaysia, China and Trinidad. Having one of these systems go down out-of-hours without support was no longer an option. The university recognised that its in-house resources were not large enough to provide a suffi  cient 24×7 response at the required levels and looked for external assistance to fill the gap.

the solution

Gregor Waddell, Assistant Director Information Systems and Media Services at Anglia Ruskin University, explains the challenge, “With our operations team’s limited staff numbers, it was proving increasingly difficult to support our IT infrastructure 24 hours a day. Out of hours IT support is critical for our international students in different time zones.”

Anglia Ruskin’s operations team required an expert partner that possessed a successful track record in managing similar environments, as well as delivering 24×7 preventative remediation – with stringent SLAs and regular management reports. Outsourcing systems management to a partner, would also liberate the university’s valuable and skilled IT resources – so they could continue to aim for operational excellence.

the results

Anglia Ruskin University turned to bluesource, to provide a range of fully managed services for the optimisation of its Unified communication and web services environment.

The service is delivered remotely from the bluesource Service Management Centre in London, providing 24×7 management and analysis of Anglia Ruskin’s Microsoft Exchange and Enterprise Vault email archiving servers. bluesource proactively resolves any technical incidents, reducing systems’ risks and enabling the university’s operations team to focus on strategic IT projects, rather than day to day maintenance.

Additionally, bluesource provided consultancy services to help the University plan its earlier Exchange upgrade, ensuring they have a server infrastructure that is reliable, protected and configured to industry best-practice standards. Combined with the benefits of the managed service, optimal system performance is assured 24×7, downtime is minimised and the university’s business critical information is never Compromised.

“With our operations team’s limited staff numbers, it was proving increasingly difficult to support our IT infrastructure 24 hours a day. Out of hours IT support is critical for our international students in different time zones”

Gregor Waddell

Director, Information Systems