bluesource Updating Service (bUS) makes it simpler and cheaper for you to keep up with the latest releases for your Symantec Enterprise Vault solution.
Symantec releases a major new version each year along with a number of minor service packs, so keeping Enterprise Vault optimised and up-to-date can be a challenge. bluesource Updating Service will ensure your system is optimally set up and provides all the necessary expertise to migrate over to the latest version. We manage all the complexity and ensure that the system stays in perfect working order, with the added benefit that you can request further version upgrades art any time during the year.
The Enterprise Vault updating process is completely managed on your behalf and sits alongside your existing support infrastructure or is the perfect complement to our Managed Archive Service. To reduce the likelihood of issues during any version upgrades bluesource adopts a best practice approach and ensures all maintenance conforms with existing Change Management processes, adhering to ITIL guidelines and working closely with your in-house support team.
As the leading Symantec Enterprise Vault Platinum Partner, a Master Specialist for Archiving and eDiscovery and Symantec Technical Support provider, bluesource has in-depth understanding of the Enteprise Vault platform to ensure complete peace of mind.
The standard service is performed remotely from our specialised Service Management Centre in London during standard working hours, however our bUS Premier clients also gain the added convenience and security of onsite service and out-of-hours upgrades.
Benefits include:
Reduced risk – our experts do all service pack and version updates for you.
Advance warning of version upgrades and service packs.
Only versions that we have tried and tested versions are recommended.
No surprise budget costs (the cost of upgrading is built into bUS).
No internal resources/training required