Specialised ITIL technical support for customers using Enterprise Vault, Exchange, SharePoint, Lync and more
bluesource Enhanced Support Service is a unique, specialist service that offers our clients the access to highly skilled specialists in the latest Microsoft or Symantec messaging and information management solutions.
Rather than replacing your existing technical team, the bluesource Service Management Centre (SMC) team work with your in-house staff to resolve incidents, allowing you to retain control over your infrastructure. This also allows your valuable resources to be liberated to concentrate on other business projects. The bluesource SMC follow the international recognised ITIL best practice framework. bluesource Enhanced Support is a service that provides reliable support for your business technology systems.
Areas of support include:
Messaging i.e Microsoft Office Communicator (OCS), Exchange and SharePoint
Directory Systems i.e. Active Directory (AD)
Spam/Virus Protection i.e. MessageLabs
Virtualisation i.e. VMware
Mobile Communications i.e BES
Back Up i.e. NetBackup
Archiving i.e. Enterprise Vault (EV)
bSS Optional Services: