Specialist support with a personal touch designed around you
bluesource Enchanced Support Service is a unique, specialist service that offers our clients the access to highly skilled specialists in the latest messaging and information technologies.
Rather than replacing your existing technical team, the bluesource Service Management Centre (SMC) team work with your in-house staff to resolve incidents, allowing you to retain control over your infrastructure. This also allows your valuable resources to be liberated to concentrate on other business projects. The bluesource SMC follow the international recognised ITIL best practice framework. bluesource Enhanced Support is a service that provides reliable support for your business technology systems.
Areas of support include:
Messaging i.e Microsoft Office Communicator (OCS), Exchange and SharePoint
Directory Systems i.e. Active Directory (AD)
Spam/Virus Protection i.e. MessageLabs
Virtualisation i.e. VMware
Mobile Communications i.e BES
Back Up i.e. NetBackup
Archiving i.e. Enterprise Vault (EV)
bSS Optional Services:
24/7 Availability
Fly to site for critical issues
bluesource Updating Service (bUS)
Annual Heath Checks
Server Availability Monitoring (...more info)