As the leading messaging and collaboration specialists, bluesource offers premium support for the whole Microsoft communications stack.
Email, Collaboration and Unified Communications are now so important to business operations that a great deal of time and resource goes into keeping these systems up and running.
Achieving an average of 98% SLA, bluesource Microsoft Support Services insure against problems of unexpected downtime and poor performance, providing an expert point of escalation to the industry's top messaging consultants.
bluesource Enhanced Support for Microsoft technologies incorporates the ITIL framework for incident and problem resolution, acting on behalf of your in-house support teams to diagnose and restore any system issues.
Supporting over 500 enterprise messaging estates around the globe, we operate a state-of-the-art Service Management Centre which can provide you with remote management, 24x7x365 support and 4-hour onsite response.
We are recognised throughout Microsoft as a key partner for the support of Microsoft Exchange, Microsoft SharePoint, Microsoft Lync 2010 (OCS) and Active Directory services. As one of the Top 50 Global Strategic partners we participate in the Early Adopter, Exchange Planning and SharePoint Deployment programmes.
Our award winning support services cover:
Microsoft Exchange 2003, Exchange 2007, Exchange 2010
Exchange continues to be the email solution of choice for the vast majority of organisations and with the latest innovations in the 2010 version, it is expected to be the most critical business software in widespread use. The evolution in infrastructure and functionality means that many IT departments will have a skills gap to address when they switch.
Microsoft SharePoint
SharePoint is the essential business collaboration platform for increasing productivity, cutting costs, and responding rapidly to business needs. With a single, extensible platform for intranet, extranet, and internet solutions, SharePoint helps you realise faster returns on investments.
Microsoft Lync 2010
Microsoft Lync 2010 (formerly OCS) streamlines communications between people, whether down the hall, across continents, or constantly on the go. Lync provides a secure, extensible platform that spans communication modes, including e-mail, voice mail, calendaring, telephony, instant messaging, and conferencing.
Active Directory
Active Directory is the major foundation component for all Microsoft messaging infrastructures which is why bluesource places a large amount of focus in ensuring it kept up to the task. Bloated and complex directory systems are a major cause of IT related problems, so it makes sense to have the support of a specialist partner to ensure optimal performance.