The Royal Pharmaceutical Society outsources management of IT infrastructure
The Royal Pharmaceutical Society (RPS) has entrusted the remote, management of its information archiving, email and messaging infrastructure to bluesource.
This move has helped The RPS reshape delivery of IT and address the challenge of an increased workload – after recently becoming the new professional leadership body for pharmacists in England, Scotland and Wales. The RPS’ messaging infrastructure now benefits from improved management, more detailed analytics, faster problem resolution and pre-emptive maintenance that reduces the likelihood of unanticipated outages.
Andy Langler, Director of Commercial Services and Operations at The RPS explained, “After one of the most significant organisational changes in our 170 year history, our IT team had to manage two of each of our systems. Enlisting bluesource means that we can now spend more time targeting the needs of our end users, rather than fire fighting internal systems. bluesource's proactive approach to problem identification and quick resolution is also proving a major bonus. They are enabling our business operations to enjoy total business continuity, so we can confidently deliver services, without disruption, to all of our internal and external customers.”
bluesource deliver a 24x7 remote infrastructure management solution, from its London-based operations centre - providing proactive performance monitoring of RPS’ Microsoft Exchange, SharePoint, Symantec Enterprise Vault and Blackberry Enterprise Server systems. bluesource’s detailed diagnostics shows the health of The RPS infrastructure, with automated problem detection and a swift, ITIL-aligned response to alerts and incidents.
bluesource’s monitoring platform also gathers information from across all managed systems, including CPU performance, storage limits, data transfer rates, service availability, disk space utilisation and data growth rates.
In addition to the regular maintenance, information is prioritised, interpreted and feeds directly into the bluesource service management database. At the end of every month, The RPS receives a detailed report, complete with high-level executive summary, which includes an overview of all service tickets, availability reports and key recommendations. This insight helps RPS plan for the future and ensures that all aspects of the service are clearly documented in an easy to read format.
About The Royal Pharmaceutical Society
Founded in 1841, The RPS is the professional body for pharmacists and pharmacy in England, Scotland and Wales. The RPS ensures that its members are recognised as the experts in medicine within the NHS and wider society. The RPS also makes sure the voice of the pharmacy profession is heard in the development of healthcare policy and promotes the advancement of science, practice and education in pharmacy. http://www.rpharms.com/
About bluesource
Formed in 2001, bluesource is regarded as a global authority on data and messaging infrastructure for mid-sized and enterprise organisations. Headquartered in London, bluesource has expertise in Microsoft and Symantec technologies – offering design, implementation, software support and managed services.
bluesource is Symantec’s key Enterprise Vault consulting partner in EMEA and handles 1 in 5 of the world’s Enterprise Vault support calls - resolving over 99% of these. In addition to being the first UK Master Specialist for Archiving & eDiscovery, bluesource is a Symantec Platinum Partner, Technical Support Partner and member of the Technology Enablement Program.
bluesource is a Top 50 Microsoft Gold Partner and is part of its Early Adopter program. bluesource is also fully accredited to deliver support for MessageLabs, Blackberry and Good Technology. bluesource has operations in UK, North America and Singapore and assists over 400 clients including; L’Oreal, JPMC, Standard Bank, WWF, GL Noble Denton, Dalkia and Veolia Water. http://www.bluesource.co.uk